Warranty Policy
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- Warranty Policy
- contact@onewheelspot.com
- Monday to Sunday: 8 AM-11 PM (PT).
Thank you for choosing our electric unicycles and scooters. Your purchase includes a limited warranty, automatically registered at the time of your order. This warranty applies only to the original purchaser and covers specific manufacturing defects. The warranty period begins on the date of receipt.
Our electric unicycles and scooters come with an all-inclusive warranty that protects the original owner against manufacturing defects.
| Component | Coverage Details | Warranty Period |
|---|---|---|
| Electrical Components | Charger: Performance issues due to manufacturing defects | 12 months |
| Controller | Performance issues due to manufacturing defects | 12 months |
| LED Lights | Malfunctions caused by manufacturing defects | 6 months |
| Motor | Quality issues like phase loss, burnout, or demagnetization | 12 months |
| Battery | Lithium-ion battery pack: Faults such as abnormal voltage or capacity loss* | 6 months |
| Body Structure | Frame, handlebar assembly: Deformation or breakage due to manufacturing defects | 12 months |
| Consumables | Pedals, tires, grips, etc. | Not covered |
*Battery coverage applies if the battery is maintained according to the user manual. Improper storage or maintenance voids the warranty.
We are committed to ensuring your satisfaction with our products. If any part of your unicycle or scooter is defective or damaged due to manufacturing issues, we will replace it. Please note that user errors and self-modifications are not covered.
To make a warranty claim, please email contact@onewheelspot.com with your order number and proof of the issue (photos or videos). Our team will assess your request and guide you through the next steps.
Notice: We require photo or video evidence of the damaged part before proceeding with replacements. Claims must be submitted within 12 months of purchase.
In the unlikely event that your item is damaged during shipment, contact us within 7 days of receiving the product. Please include photo or video proof of the damage, and we will assist you with a replacement.
This warranty is intended to cover defects resulting from manufacturing processes. It does not imply that the product is indestructible or that it will last indefinitely. The following conditions will void the warranty:
Please Note:
Exclusive Remedy: This warranty offers repair or replacement as the sole remedy. Any other claims for damages, including incidental or consequential damages, are not covered.
For warranty claims, please contact our customer service team at contact@onewheelspot.com. Be sure to provide your order number and the serial number of your product. We are here to help you get back on the road as soon as possible!
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