If you cancel your order before it has shipped, an 8% cancellation fee will be applied.
Cancellation After Shipment
If your order has already shipped, cancellations are subject to:
An 8% processing fee.
Additional costs incurred for recalling the package during transit.
Tip: Refunds will be processed once the package is returned, and the recall costs are confirmed.
Consumer Responsibility
If the return is due to consumer reasons (e.g., change of mind), the consumer is responsible for the return shipping costs. The specific cost will depend on the chosen shipping carrier.
If the return is due to our error (e.g., wrong or damaged items), we will cover the shipping costs.
Return Window
You may apply for a return or exchange within 30 days of receiving the product.
Pre-orders/Backorders Cancellations
Payments for pre-orders/backorders are processed immediately. If you cancel a pre-order/backorder before shipment, you are eligible for a 92% refund of the total order price.
Returns for Delivered Products (Unused)
Returns for delivered products must be initiated within 30 days of receipt.
To qualify for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the original packaging.
Customers are responsible for return shipping costs, and a restocking fee of up to 25% may be applied (deducted from the refund).
No replacements will be processed for non-quality issues after 30 days.
Used Items
Returns on used items are not accepted, except in extreme cases of breakage or malfunction.
Returns must be pre-approved in writing by . Unauthorized returns One Wheel Spot will not be accepted, and customers must cover the cost of return shipping.
If an approved return passes inspection, customers may receive an exchange, store credit, or refund.
If the return is approved, One Wheel Spot will provide a shipping label.
Return Process
Notify us as soon as you send your return by emailing contact@onewheelspot.com and include the tracking number.
Once we receive the returned item, we will process a replacement or refund within 3 business days.
Unauthorized returns of non-returnable items will be returned to the sender, and a restocking fee may apply.
Non-returnable Items Include (But Are Not Limited To):
All accessories.
Special orders.
Used items, except in extreme cases of breakage or malfunction.
Shipping Damage Claims
In rare instances, your order may be damaged during shipping. If this occurs, please contact contact@onewheelspot.com with clear photos or videos of the damage.
Claims must be submitted within 7 days of receiving the damaged product. Claims submitted after 7 days will not be accepted.
Refunds
Refunds will be processed within 2 business days after receiving the returned product.
Refunds will be issued back to the original payment method used for the purchase.
If an item is deemed used or ridden, it will be returned to the sender, and no refund will be processed.
You will receive a confirmation email when your refund is processed.
